Refund Policy — OBmatrix

1. Overview

This Refund Policy explains when you are eligible for a refund on an OBmatrix subscription purchase. It applies to all plans (1 Month, 3 Months, and 1 Year) purchased through our website.

In short: you can request a full refund any time before we grant you access to the OBmatrix indicator on TradingView. Once access has been granted, the purchase is final and non-refundable, as the digital service has been delivered.

2. Refund Eligibility

Because OBmatrix is a digital product delivered by granting access directly on TradingView, refund eligibility depends on whether that access has already been granted:

Before access is granted: If you change your mind or made an error at checkout, you are eligible for a full refund as long as we have not yet granted your TradingView username access to the indicator.
After access is granted: Once your TradingView username has been given access to OBmatrix, the subscription is considered delivered and is non-refundable, regardless of how much of the subscription period remains or whether you actively used the indicator.

3. How to Request a Refund

To request a refund, message us on WhatsApp with your order details (name, TradingView username, and payment reference/screenshot) as soon as possible after purchase. Requests are reviewed on a case-by-case basis to confirm whether access has been granted.

4. Refund Processing

Approved refunds are issued to the original payment method used at checkout, through our payment processor. Processing times vary depending on your bank or payment provider, but typically take 5–10 business days to reflect after approval.

5. Non-Refundable Situations

Refunds will not be issued in the following situations: access has already been granted on TradingView; the request is made due to a change in trading results or personal trading performance; the account was suspended or terminated for violating our Terms & Conditions; or the refund request is made after an unreasonable delay from the date of purchase.

6. Incorrect TradingView Username

If you provide an incorrect TradingView username at checkout, please contact us immediately on WhatsApp so we can correct it before access is granted. Refunds will not be issued solely because access was granted to an incorrect username that you provided.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

8. Contact Us

For refund requests or questions about this policy, contact us on WhatsApp: +91 62908 29277.